Auction Articles

Negating Negative Feedback on eBay

By: J. Stephen Pope

Taking some pride in my one hundred percent positive
feedback score on eBay, I was horrified to see a
negative feedback appear against me.

What had I done wrong? Had I overlooked an auction win
and failed to deliver product as promised? Had I given
poor, slow service? Was I rude to the auction winner?

Certainly, if I had been guilty of any of these things,
the negative feedback may have been deserved. But,
wait a second! The auction had just ended!

Within minutes (perhaps seconds) of the auction`s end,
I was being awarded negative feedback. Not only did I
not receive any chance to fulfill the order or to right
any wrong that I may have committed, I also received an
e-mail from the perpetrator threatening to have me
suspended from eBay if I didn`t meet certain demands.

This wasn`t fair! Obviously, I had been victimized by
an online bully. (You would honestly think that people
had more productive things to do with their time.)

What could I do about it? I e-mailed eBay and told
them my story. I mentioned how libel was a cause for
civil action. I forwarded to them the e-mail extorting
me. Extortion is a criminal offense.

Happily, eBay took action. The negative feedback that
appeared on my member profile was almost immediately
removed. eBay also took disciplinary action against
the suspected abuser.

Yes, it took extra time and effort to deal with the
problem, but isn`t your reputation worth it?

About the author:

J. Stephen Pope, President of Pope Consulting Inc.,
has been helping
clients to earn maximum business profits for over
twenty-five years.

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